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試験の準備方法-実際的なC_OCM_2503赤本勉強試験-実用的なC_OCM_2503模擬問題
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SAP C_OCM_2503 認定試験の出題範囲:
トピック
出題範囲
トピック 1
- チェンジマネジメント・コミュニケーション:この試験セクションでは、コミュニケーションスペシャリストのスキルを評価し、チェンジマネジメントのための効果的なコミュニケーションプランの作成に焦点を当てます。ステークホルダーエンゲージメント戦略、メッセージングフレームワーク、そしてチェンジマネジメント・プロセス全体を通して明確さと透明性を確保するためのコミュニケーションチャネルが含まれます。
トピック 2
- 変革実現:この試験セクションでは、エンタープライズ・トランスフォーメーション・リーダーのスキルを評価し、変革管理の実行フェーズを網羅します。これには、変革イニシアチブの実施、導入率のモニタリング、そして変革目標の確実な実現に必要な戦略の調整が含まれます。
トピック 3
- 変革の有効性:このセクションでは、パフォーマンスアナリストと変革アナリストのスキルを測定し、変革管理戦略がどの程度効果的に実行されているかを評価します。これには、主要業績評価指標(KPI)の評価、フィードバックの収集、そしてデータに基づく改善の実施などが含まれており、組織変革の取り組みの長期的な有効性を高めます。
SAP C_OCM_2503赤本勉強: SAP Certified Associate - Organizational Change Management - CertJuken 100%合格率オファー
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SAP Certified Associate - Organizational Change Management 認定 C_OCM_2503 試験問題 (Q70-Q75):
質問 # 70
How would you carry out a high-level change impact analysis?
- A. Conduct interviews and workshops with key project stakeholders
- B. Set up a survey within the project team
- C. Define and assess key change impact metrics
- D. Analyze the differences between as-is and to-be processes
正解:A
解説:
A high-level change impact analysis (CIA) in SAP OCM gathers broad insights early on. Option C is correct because interviews and workshops with stakeholders (e.g., business leads) provide a comprehensive view of impacts across units. Option A is incorrect-surveys are too narrow and project-team focused. Option B is part of detailed CIA, not high-level. Option D is a follow-up, not the method itself. SAP emphasizes stakeholder engagement for high-level CIA.
"Conduct high-level change impact analysis through stakeholder interviews and workshops to assess broad impacts" (SAP Activate, OCM Workstream, Prepare Phase).
質問 # 71
What are possible people-related challenges that change management has to address during an SAP cloud implementation? Note: There are 2 correct answers to this question.
- A. Users experience stress and frustration because they must unlearn previous habits.
- B. Users demonstrate a "not-invented-here" attitude towards the new cloud standard and show a lack of buy-in.
- C. Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs.
- D. Users feel underchallenged and bored by additional repetitive tasks they have to take over.
正解:A、B
解説:
SAP cloud implementations introduce significant people-related challenges that change management must mitigate. Option A is correct because the "not-invented-here" syndrome-where users reject external standards (e.g., SAP best practices) in favor of legacy processes-leads to resistance and lack of buy-in, a common barrier in cloud projects due to reduced customization. Option B is correct as users often face stress and frustration when unlearning old habits to adopt new workflows, especially with cloud solutions' standardized processes, which differ from familiar systems. This emotional response requires targeted enablement and support.
Option C is incorrect-users don't typically adapt the cloud solution technically (that's an IT role); their resistance is more about adoption, not technical customization skills. Option D is incorrect; cloud implementations aim to streamline tasks, not add repetitive ones, so boredom isn't a typical challenge- resistance stems from change, not monotony. SAP OCM focuses on overcomingattitudinal and behavioral hurdles to ensure adoption.
"People challenges include resistance from a 'not-invented-here' attitude and stress from unlearning old habits, requiring change management to foster acceptance and adaptation" (SAP OCM Framework, People- Related Challenges).
質問 # 72
Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? Note: There are 2 correct answers to this question.
- A. Attitude towards the project, distinguishing between negative and positive
- B. Level of influence on the project success, distinguishing between low and high
- C. Extent of expected change impacts, distinguishing between few and many
- D. Degree of resistance, distinguishing between low and high
正解:A、B
解説:
A 2x2 matrix in SAP OCM stakeholder analysis plots individuals for strategic engagement. Option B is correct-attitude (negative vs. positive) gauges support level-e.g., a positive VP vs. a negative clerk- guiding communication focus. Option C is correct as influence (low vs. high) measures impact potential-e.
g., a high-influence director can sway outcomes more than a low-influence user-prioritizing effort. Together, they create a matrix (e.g., high-influence/positive = "champions") for tailored strategies.
Option A is incorrect-"degree of resistance" overlaps with attitude; it's a symptom, not a distinct axis.
Option D is incorrect; change impact extent is group-level (e.g., unit-wide), not individual-specific in a 2x2.
SAP OCM uses attitude/influence for precision.
"Analyze stakeholders in a 2x2 matrix using attitude (positive/negative) and influence (low/high) toprioritize engagement effectively" (SAP Activate, Stakeholder Analysis Tools).
質問 # 73
How is SAP's organizational change management framework connected with the SAP Activate methodology?
Note: There are 2 correct answers to this question.
- A. The start of each change management activity is assigned to one specific SAP Activate phase
- B. Some change management activities are executed in more than one SAP Activate phase
- C. Each change management dimension is assigned to a specific SAP Activate phase
- D. The SAP Activate phases build the dimensions of the organizational change management framework
正解:A、B
解説:
SAP's OCM framework integrates with SAP Activate to align people efforts with project stages. Option A is correct because activities are phase-specific-e.g., stakeholder analysis starts in Prepare, training in Realize- ensuring timing matches project needs, like assessing readiness before design. Option C is correct as some activities span phases-e.g., communication begins in Prepare (awareness) and continues through Run (adoption updates), adapting to evolving contexts like new releases.
Option B is incorrect-OCM dimensions (e.g., strategy, leadership) are overarching, not phase-bound; they apply across the lifecycle. Option D is incorrect-Activate phases (Discover, Prepare, etc.) structure the project, not the OCM framework's dimensions. SAP OCM syncs with Activate's rhythm.
"The OCM framework connects to SAP Activate by assigning activity starts to specific phases and allowing some activities to span multiple phases for continuous impact" (SAP OCM Framework, Activate Integration).
質問 # 74
What does change enablement mean in the context of SAP cloud implementations?
- A. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project
- B. It refers to all deliverables that support the project team to deliver change management during the cloud implementation
- C. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life
- D. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility
正解:C
解説:
Change enablement in SAP cloud implementations focuses on user adoption. Option B is correct because it encompasses all activities-training, workshops, support-that help people (end-users, key users) learn and adopt new SAP systems (e.g., S/4HANA Cloud) and processes (e.g., best practices) in their daily work. This broad definition aligns with SAP OCM's goal of ensuring sustained use post-go-live, addressing both technical skills and behavioral change. For example, enablement might include e-learning on system navigation or process simulations to ease the transition.
Option A is incorrect-supporting leadership to handle resistance is a subset of change leadership, not enablement, which targets users. Option C is incorrect; deliverables (e.g., plans, reports) support OCM broadly, not just enablement, which is action-oriented. Option D is incorrect-upskilling leaders is leadership development, not user-focused enablement. SAP OCM defines enablement as user-centric preparation.
"Change enablement refers to activities that enable people to learn and adopt new SAP systems and processes, ensuring effective integration into their work" (SAP OCM Framework, Enablement Definition).
質問 # 75
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