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Realistic Information-Technology-Management Exam Topic & Free PDF Quiz 2025 WGU WGU Information Technology Management QGC1 Pdf Pass Leader

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WGU Information Technology Management QGC1 Sample Questions (Q28-Q33):

NEW QUESTION # 28
What is the role of executive sponsors in a project?

A. Providing financial resources for a project
B. Collaborating with project staff to ensure their own interests are represented
C. Tracking to ensure all key project milestones are completed on time
D. Defining and developing the project plan

Answer: A

Explanation:
* Role of Executive Sponsors in a Project:
* Executive sponsors aresenior stakeholdersresponsible forproviding financial resourcesand ensuring the project aligns with organizational strategy.
* They advocate for the project at the executive level and help remove obstacles that could hinder its success.
* Key Responsibilities:
* Securing funding and allocating resources.
* Ensuring alignment with business goals and priorities.
* Supporting the project team by addressing high-level challenges.
* Incorrect Options Analysis:
* A. Tracking milestones:This is typically the role of the project manager.
* B. Developing the project plan:Also the responsibility of the project manager.
* D. Representing staff interests:Sponsors focus on organizational priorities, not individual interests.
References and Documents of Information Technology Management:
* "Executive Sponsorship in Project Management" (PMI Whitepaper).
* ITIL Governance and Sponsorship Guidelines (Axelos).

NEW QUESTION # 29
What is the purpose of the Internet Use portion of the IT ethics policy?

A. To improve worker productivity
B. To specify which email messages may be read by others
C. To specify what a user can and cannot do with company printers
D. To identify company branding for use in communications

Answer: A

Explanation:
* Purpose of Internet Use Policy in IT Ethics:
* An Internet Use Policy is a subset of an organization's IT ethics policy. It outlines acceptable use of the organization's internet resources by employees.
* By defining clear guidelines, the policy aims to minimize time wasted on personal browsing and ensure internet use aligns with business goals.
* Relation to Worker Productivity:
* The policy is designed to prevent misuse of the internet (e.g., excessive social media use or visiting non-work-related websites), which can negatively impact productivity.
* Encouraging responsible use fosters a professional environment and helps employees focus on work-related tasks.
* Why Other Options Are Incorrect:
* Option B:Email monitoring may be part of broader IT security policies but is not the focus of Internet Use policies.
* Option C:Branding guidelines apply to communication policies, not internet usage policies.
* Option D:Printer usage is covered under equipment policies, not internet use policies.
References:
* "Employee Internet Use Policy Guidelines" - SHRM
* IT Ethics and Acceptable Use Policies, ISO 27002

NEW QUESTION # 30
What is the bullwhip effect?

A. The process by which products in a network increase in value to users as the number of users increases
B. The optimization resulting from high visibility of all areas up and down the supply chain
C. The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners
D. A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things

Answer: C

NEW QUESTION # 31
A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

A. Customer relationship management (CRM)
B. Supply chain management (SCM)
C. Distribution management (DM)
D. Operations management (OM)

Answer: A

Explanation:
* Understanding the Scenario:
* The company is shifting focus from mass marketing to personalized marketing, targeting individual customers with tailored offerings.
* Role of CRM:
* CRM systems gather and analyze customer data, including purchase history, preferences, and interactions, to personalize marketing strategies.
* CRM tools help businesses cross-sell and upsell products effectively by understanding customer needs.
* Why Other Options Are Incorrect:
* Option A (DM):Distribution management focuses on the logistics of product delivery.
* Option C (SCM):Supply chain management optimizes production and delivery, not marketing.
* Option D (OM):Operations management focuses on internal processes rather than customer interactions.
References:
* "The Role of CRM in Modern Marketing" - Forrester
* CRM Best Practices Guide - Salesforce

NEW QUESTION # 32
What happens during the design phase of the systems development life cycle (SDLC)?

A. Full descriptions of the desired features and operations of the system are established.
B. Requirements from business stakeholders and subject-matter experts are identified.
C. End-user business requirements are identified, and project goals are refined into defined functions and operations.
D. A high-level strategy and goals for an intended project are established.

Answer: A

Explanation:
* Design Phase in SDLC:
* During thedesign phase, detailed descriptions ofsystem features and operationsare developed.
This includes creatingarchitectural diagrams, prototypes, and technical specifications.
* Key Activities in the Design Phase:
* Translating business requirements into technical blueprints.
* Defining user interfaces, workflows, data structures, and system behavior.
* Incorrect Options Analysis:
* B. High-level strategy and goals:Refers to the planning phase.
* C. Requirements identification:Part of the analysis phase.
* D. Refining project goals:Occurs during analysis, not design.
References and Documents of Information Technology Management:
* "System Design Practices in SDLC" (TechRepublic).
* ITIL Technical Design Framework (Axelos).

NEW QUESTION # 33
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