About Course

This course provides an introduction to the fundamental concepts and practices in office operations, trade, and financial services.

The term starts with an exploration of the receptionist’s office, focusing on its setup, function, and importance in organizational communication. This is followed by a study of the role and responsibilities of a receptionist, highlighting their contributions to the smooth operation of office activities.

Students will then delve into office correspondence, learning about the preparation, handling, and management of mails, along with best practices for maintaining effective communication within and outside an organization. The course also covers office documents, emphasizing sales and purchase records and their role in business transactions.

The latter part of the course shifts to commercial activities, starting with an overview of the market and its dynamics. Students will explore the concept of distribution, the process of buying and selling, and the principles of trade, providing insights into how goods and services flow from producers to consumers. Finally, the course concludes with an introduction to bank services, detailing their role in supporting businesses and individuals in financial transactions.

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Course Content

Introduction

  • Scheme of Work
    00:30

WEEK 1: Receptionist Office

WEEK 2: Receptionist

WEEK 3: Office Correspondence

Continuous Assessment 1

WEEK 4: Office Correspondence (Handling of Mails)

WEEK 5: Office Documents (Sales and Purchase Documents)

WEEK 6: Market

Continuous Assessment 2

WEEK 7: Distribution

WEEK 8: Buying and Selling

WEEK 9: Trade

Continuous Assessment 3

WEEK 10: Bank Service

Revision and Closing Remarks

Examination

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